If you need to update your artist name on Too Lost, the process differs slightly depending on whether you’re using an Artist Account or a Label Account.
Follow the steps below based on your account type to ensure a smooth transition to your new artist name. Please make sure to review the “Important Notes” at the bottom of this help article before you begin this process.
Artist Accounts
To request a change to your artist name:
-
Submit a Support Ticket
Log in to your account and submit a “Change Artist Name” request through our support portal here:
https://www.toolost.com/support/message -
Provide the Required Information
In your ticket, you will need to include your current artist name and the new artist name -
Confirmation
Once your support ticket has been accepted, the artist name in your artist preferences will be changed to your new artist name. -
Re-upload Your Releases
After your artist name has been updated in your artist preferences:
- Re-upload your releases under your new artist name and submit them to be published. -
Takedown Original Releases
Once the new versions are live on stores and your streaming data has merged:
- Request that the original versions under your previous artist name be taken down. For instructions on taking down releases, see: How do I takedown a release?
Label Accounts
To change an artist name associated with your label account:
-
Update Artist Preferences
Go to your artist preferences page:
https://www.toolost.com/user-portal/preferences -
Add the New Artist Name
Add the new artist name in your preferences. In the Uploader Defaults section:
- Input the new artist name. Select "No" when asked if the new artist already has artist pages on stores and services. This ensures new pages are created when new releases are delivered. -
Re-upload Releases
- Upload the releases under the new artist name and submit them to be published.` -
Takedown Original Releases
Once the new versions are live on stores and your streaming data has merged:
- Request that the original versions under your previous artist name be taken down. For instructions on taking down releases, see: How do I takedown a release?
Important Notes
- Be sure to use the original ISRC codes and audio files when re-uploading the new release versions. This is essential to ensure that the streaming data correctly merges from the original release versions to the new release versions.
- When re-uploading new versions of your releases, do not use the existing UPCs from the original versions. Allow new UPCs to be generated by default for the new releases. This will not affect the merging of streaming data from the original release versions to the new release versions.
- Streaming data may take some time to merge across stores and services. This process can take up to 2 weeks to complete.
- Do not request takedowns of original releases until the new release versions are fully live and streaming data has successfully merged.
If you have questions at any point in the process, feel free to contact support at https://www.toolost.com/support/message.