If you need to update your artist name on Too Lost, the process differs slightly depending on whether you’re using an Artist Account or a Label Account.
Follow the steps below based on your account type to ensure a smooth transition to your new artist name. Please make sure to review the Important Notes at the bottom of this help article before you begin this process.
Artist Accounts
To request a change to your artist name:
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Submit a Support Ticket
- Log in to your account and submit a Change Artist Name request through the Support portal.
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Provide the Required Information
- In your ticket, you will need to include your current artist name and the new artist name.
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Confirmation
- Once your support ticket has been accepted, the artist name in your artist preferences will be changed to your new artist name.
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Re-upload Your Releases
- After updating your artist name in your preferences, re-upload your releases under the new name and submit them for review.
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Take Down Original Releases
- Once the new versions are live and streaming data has merged, request the takedown of the original releases under your previous artist name. For step-by-step instructions, see our Help Center article here: How Do I Take Down A Release?
Label Accounts
To change an artist name associated with your label account:
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Update Artist Preferences
- Go to your Preferences.
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Add the New Artist Name
- Update your artist name in your preferences under the Uploader Defaults section:
- Enter the new artist name.
- Select No when asked if the artist already has pages on stores and services. This ensures that new artist pages are created when your releases are delivered.
- Update your artist name in your preferences under the Uploader Defaults section:
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Re-upload Releases
- Upload the releases under the new artist name and submit them to be published.
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Takedown Original Releases
- After the new versions are live on stores and streaming data has fully merged, request the takedown of the original releases under your previous artist name. For step-by-step instructions, see our Help Center article here: How Do I Take Down A Release?
Important Notes
- Be sure to use the original audio files and ISRCs when re-uploading the new release versions. This ensures that streaming data from the original release merges correctly with the new versions.
- Do not reuse the UPCs from your original releases when uploading new versions. Let new UPCs be generated automatically. This will not impact the merging of streaming data from the original releases.
- Streaming data may take some time to merge across stores and services. This process can take up to 2 weeks to complete.
- Do not request takedowns of original releases until the new release versions are fully live and streaming data has successfully merged.