Too Lost offers release status updates to keep you informed regarding your release process.
After you upload your release, you can go to “Manage Releases” and view the status of your release.
Here are the possible statuses and what they mean:
- Draft
When you save an unfinished release, or your release requires modifications, your release will be in “Draft” status. You can edit releases in the Uploader while they are in Draft status. When edits are required after content review, the content team may push a release back to “Draft” in order to properly address the content issues.
- Review
When you publish your release, this is the first status you will see. This means your release is being reviewed by our content team.
- Pending
After our content team has reviewed your release, this status will appear. “Pending” releases are in queue for delivery, or are in the process of being delivered.
- Delivered
Once your release has been accepted and delivered to the stores and platforms, the release status will change to “Delivered”. This means the stores/platforms have received the content deliveries from us, and are ingesting/scheduling the content to become available on the release date. Your release link will be a "pre-save / pre-order" link when in the "Delivered" status.
- Live
Your release status will become “Live” when the release date arrives, and the stores make your content available. If you backdated your release, or your release was approved after the designated release date, your release status will be “Live” as the stores will make the content available upon their own ingestion. Please note that even if the release has a “Live” status, the content may still not be available yet, as each store/platform has their own ingestion policies. We recommend checking out this support article for more information on this. Your release link will be a "stream now / buy now" link when in the "Live" status.
Please note, Too Lost's "Live" status means that the release date has occurred/passed and the release has been delivered into at least one of your selected stores/services. It does not mean that all delivery has been completed, and it does not mean that every store/service you selected for delivery has fully completed. To best monitor your delivery progress, please refer to the release Delivery Log.
- Needs Documentation
If there is an issue regarding sampled audio, audio matches, potential copyright infringement, or we need specific information from you, your release status will change to “Needs Documentation” or "Needs Docs" on some devices. If you notice this status, there may be a corresponding support ticket available. You can review your support tickets by logging in at help.toolost.com or via your email inbox. If you do not see a ticket made, but your release has the “Needs Documentation” status, please check your email spam folder or email us at support@toolost.com
- Edit Requested
If you request an edit for your release, your status will not change, but an icon for “Edit Requested” will appear. Once the content team has reviewed your request, this icon will go away. You can review your edit history in the Manage Releases area of the User Portal.
- Takedown Requested and/or Takendown.
If you submitted a takedown request for your release, your status will change to Takedown Pending or Takedown Requested. After approving the takedown request, your release status will change to “Takendown”. If your release is flagged for a specific reason, where takedowns may be blocked (see this support article for what these reasons may be) your takedown request may not be approved. In that case, your release will default back to its previous status.
For any further questions about release statuses, you can email our support team at support@toolost.com.