If a user distributes a release and wants it to be taken down, they can issue a content removal from all stores, or specific stores, by requesting a takedown.
Remember, if you need to make edits or update release details, you can do so without issuing a takedown. Read about making release edits here.
How can I issue a takedown request?
To complete the takedown of a release, please follow these steps:
- Go to Manage Releases.
- Press the ⦸ icon
- Confirm the takedown request
IMPORTANT: All takedowns are reviewed before removal.
This process can take 2 to 10 business days (every store has their own policies and takedown methods).
If the takedown is approved and after 2 weeks the content is still published in stores, please email support@toolost.com
Even after a complete takedown from all channels, releases will stay in your catalog. They will have a new status, Taken Down. This is important, as we will continue to collect outstanding royalty payments on your behalf.