If you need assistance with your Too Lost account or have questions, reaching out to our Support team is easy! Follow these steps to use our dedicated support page:
- Visit the Support Page: Go to https://toolost.com/support/message. You may be prompted to log in to your Too Lost account if you aren’t already signed in.
- Choose Your Topic: Select the appropriate topic for your inquiry from the options provided. This helps our team understand your issue right from the start, ensuring a quicker, more accurate response. Here’s an overview of the available topics to guide you:
- Technical Issues: For help with any technical difficulties on the Too Lost website or app, such as loading errors, bugs, or other functionality issues.
- Billing and Subscriptions: If you have questions about your subscription plan, billing, invoices, or any payment issues related to your account.
- Payout Issues: For inquiries regarding royalty payments, payout schedules, or any issues with receiving payments.
- Sync/Publishing Administration: For support related to sync licensing, publishing administration, or getting your music placed in media (TV, film, ads).
- Change Artist Name: For assistance with updating or changing the artist name associated with your releases.
- SoundCloud Account Merges: If you need help merging multiple SoundCloud accounts or ensuring your music is correctly represented on SoundCloud.
- YouTube Official Artist Channel Requests: For requests to set up or verify an Official Artist Channel on YouTube.
- YouTube Remapping: For issues with linking or correcting your music’s YouTube mapping to the correct artist channel.
- Content Redelivery: For re-sending your music to digital platforms if there’s been an update or issue with the initial delivery.
- TikTok Manual Sound Match: If you need assistance with manual sound matching for TikTok to ensure your tracks are accurately associated on the platform.
- Instagram and Facebook Song Mapping: For help with mapping your music correctly on Instagram and Facebook so that it appears in their music libraries.
- Content Mapping: For issues with ensuring your content is properly mapped to the right artist or release on various platforms.
- Royalties: For questions about royalties, earnings reports, or understanding revenue splits for your releases.
- Analytics: If you have questions about tracking your music’s performance, interpreting analytics, or viewing insights for your releases.
- Needs Documentation: If there is a request for specific documentation, verification, or additional paperwork for your account or releases.
- Other Reason: For inquiries that don’t fit into any of the other categories, including general questions, feedback, or special requests.
- Describe Your Issue: In the message box, clearly describe your question or issue. Please provide as many details as possible, including:
- The specific release, account, or feature you’re having trouble with.
- Any relevant dates or error messages.
- Steps you’ve already tried to resolve the issue (if applicable).
- Submit Your Message: Once your message is complete, click Send to submit your request. Our support team will receive your message and respond as soon as possible.
- Check for Responses: After submitting, keep an eye on your account email or Too Lost notifications for a response from our team. We strive to respond promptly, but response times may vary depending on the nature of your request.
If you need further assistance, our Help Desk articles are available for quick solutions on common topics. Thank you for contacting Too Lost Support!