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How to Create a Support Ticket

  • Updated

 

Need help with your Too Lost account or have a question? Our Support team is here to help. Just follow the steps below to use our dedicated support portal.

 

1. Visit the Support Portal

 

2. Choose Your Topic

  • Select the appropriate topic for your inquiry from the options provided. This helps our team understand your issue right from the start, ensuring a quicker, more accurate response. Here’s an overview of the available topics to guide you:
    • Technical Issues: For help with any technical difficulties on the Too Lost website or app, such as loading errors, bugs, or other functionality issues.
    • Billing and Subscriptions: If you have questions about your subscription plan, billing, invoices, or any payment issues related to your account.
    • Payout Issues: For inquiries regarding royalty payments, payout schedules, or any issues with receiving payments.
    • Sync/Publishing Administration: For support related to sync licensing, publishing administration, or getting your music placed in media (TV, film, ads).
    • Change Artist Name: For assistance with updating or changing the artist name associated with your releases.
    • SoundCloud Account Merges: If you need help merging multiple SoundCloud accounts or ensuring your music is correctly represented on SoundCloud.
    • YouTube Official Artist Channel Requests: For requests to set up or verify an Official Artist Channel on YouTube.
    • YouTube Remapping: For issues with linking or correcting your music’s YouTube mapping to the correct artist channel.
    • Content Redelivery: For re-sending your music to digital platforms if there’s been an update or issue with the initial delivery.
    • TikTok Manual Sound Match: If you need assistance with manual sound matching for TikTok to ensure your tracks are accurately associated on the platform.
    • Instagram and Facebook Song Mapping: For help with mapping your music correctly on Instagram and Facebook so that it appears in their music libraries.
    • Content Mapping: For issues with ensuring your content is properly mapped to the right artist or release on various platforms.
    • Royalties: For questions about royalties, earnings reports, or understanding revenue splits for your releases.
    • Analytics: If you have questions about tracking your music’s performance, interpreting analytics, or viewing insights for your releases.
    • Needs Documentation: If there is a request for specific documentation, verification, or additional paperwork for your account or releases.
    • Copyright Infringement: For reporting suspected copyright infringement, unauthorized use of your content, or issues related to ownership disputes.
    • Other Reason: For inquiries that don’t fit into any of the other categories, including general questions, feedback, or special requests.

 

3. Describe Your Issue

  • In the message box, clearly describe your question or issue. Please provide as many details as possible, including:
    • The specific release, account, or feature you’re having trouble with.
    • Any relevant dates or error messages.
    • Steps you’ve already tried to resolve the issue (if applicable).

 

4. Submit Your Message

  • Once your message is complete, click Send to submit your request. Our support team will receive your message and respond as soon as possible.

 

5. Check for a Response

  • After submitting, keep an eye on your account email or Too Lost notifications for a response from our team. We strive to respond promptly, but response times may vary depending on the nature of your request.

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